Apunix Innovators of the Customer Self-Service Appliance™
Apunix provided the software for a Bar Media Network self-service kiosk deployment ordered by HMS Host, a $1.6 billion sales restaurant and concession operator. In one trial, 50% of customers chose to use the kiosk. Research findings included:
  • 71% of patrons liked the self- service kiosk
  • 64% would use the kiosk to order food in the future
  • 65% would use the kiosk to pay their bill
HMS Host concluded that the benefits of a self-service ordering kiosk are:
  • Increase average check size and gross profit
  • Reducing waitstaff responsibilities
  • Enhancing guest experience
  • Speed of service to increase guest satisfaction and the number of table turn


Copyright