Apunix provided the software for a Bar Media Network self-service kiosk deployment ordered by HMS Host, a $1.6 billion sales restaurant and concession operator. In one trial, 50% of customers chose to use the kiosk. Research findings included:
- 71% of patrons liked the self- service kiosk
- 64% would use the kiosk to order food in the future
- 65% would use the kiosk to pay their bill
HMS Host concluded that the benefits of a self-service ordering kiosk are:
- Increase average check size and gross profit
- Reducing waitstaff responsibilities
- Enhancing guest experience
- Speed of service to increase guest satisfaction and the number of table turn
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