Employers endure more than 50 million employee separations annually (USBLS) Typical annual employee turnover for retail firms > 120% annually (American Management Association) Employee turnover costs a fast-food restaurant $18,900 per year (American Management Association) Employee turnover, through voluntary or involuntary separations, is expensive and disruptive. Employers bear the costs of hiring and training, and the loss of productivity caused by open positions or employees moving up the learning curve. At the same time, the National Restaurant Association found that 75% of adults ages 18 to 24 prefer to place their order in a kiosk or touch screen.